Lucent Technologies: Global Supply Chain Management - Hau Lee, David Hoyt

Abstract Text: In 1995, Lucent Technologies supply chain in Asia had many problems: long lead times, high cost, poor reliability, high inventories, poor technical support of customers and local Asian operations. This was, in many ways, a result of the historical supply of Asia from the United States. Local Asian facilities had been established as market-entry vehicles, an provided some high-level assembly and test, but the supply chain was organized around U.S. production and support. A substantial supply chain redesign was completed in 1996, providing more Asian content. This was very successful. However, continuing changes in the marketplace, in suppliers, and in the manufacturing environment suggested that the supply chain was no longer optimal.
Title: Lucent Technologies: Global Supply Chain Management
Author(s): Hau L. Lee; David Hoyt
Case No: GS01
Publication Year: 2001
Keywords: Manufacturing, Telecommunications, Supply Chain, Asia
Paper Copy Available: You may purchase this case from Harvard Business Publishing
Electronic Copy Available: GSB Faculty, Students and Staff only may view PDF document, authorization required.
To view and print the PDF, you'll need Adobe's free Acrobat Reader, downloadable from Adobe's site. Get Acrobat 
If you encounter problems ordering or downloading this document, contact