Lucent Technologies: Provisioning and Postponement - Hau Lee, David Hoyt, Enrique Tello-Lopez

Abstract Text: In June 1998, Lucent Technologies had the opportunity to win a major contract to supply a Y2K compliant network to Saudi Arabia. The Lucent facility that managed business with Saudi Arabia, and manufactured products for that region, was in Spain. In order to win the contract, Lucent would have to be able to deliver the product, a sophisiticated digital switching system, within three weeks of receiving the details of each sites' requirements. (The contract would require delivery to many sites.) Using the existing process, it took 23-25 weeks to deliver after receiving site details. The case describes the Lucent production process and capabilities, and provides data for discussion of ways in which Lucent can meet the customer's requirements. Teaching Notes Available
Title: Lucent Technologies: Provisioning and Postponement
Author(s): Hau L. Lee; David Hoyt; Enrique Tello-Lopez
Case No: GS02
Publication Year: 2001
Keywords: Global Supply Chain
Paper Copy Available: You may purchase this case from Harvard Business Publishing
Electronic Copy Available: GSB Faculty, Students and Staff only may view PDF document, authorization required.
To view and print the PDF, you'll need Adobe's free Acrobat Reader, downloadable from Adobe's site. Get Acrobat 
If you encounter problems ordering or downloading this document, contact